The custom integrations feature allows you to create integrations that revoke (take back) a serial number or unlock code after certain events (such as a refund) happen for the product or order. You can configure the specific events you want to trigger a revoke to occur.
To configure when key revokes occur:
- On the Administration menu, select Company, then click Configure Company Settings. The Configure Company Settings page appears.
- Click the General tab.
- In the Key Revocation Reasons area, for the Revocation Reason option, select when you want your key revocation integrations to be triggered to revoke a key. Keep in mind that the reasons you select will apply to all key revocation integrations (you cannot configure reasons per integration).
- Dispute - Line Item
- Dispute - Amount
- Fraud - Suppression
- Return - Product
- Return - Satisfaction
- When you are done, click Save.
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