To help you understand what the various fields and options on the Fulfillment Acknowledge - Order Details page are used for, we've numbered each element on the page and defined those elements below.
The Process Order Tab
The Process Order tab is where you perform actions on the products or order and indicate which actions you are performing for products in the order.
There are two main areas on this tab: Packages (labeled "A" in the image) and Quick Submit (labeled "B" in the image).
The Packages area is where you take action on the items in the order. The word "packages" refers to the fact that in this area you act upon one or more packages (and products) in the order.
- Number of Packages list – Used to indicate how many packages will be shipped to fulfill the part of the order you are acting upon today (may or may not be the entire order). The number of packages you can have in an order is determined by the number of line items in the order. So, if the order contains four items but two are of the same product (considered the same line item) you will have the option to ship up to three packages (one for each line item). When you select a package number from this list you can then define the details (shipping number, etc.) for each that package.
- Fulfillment Center list – Used to select the subfulfiller that will fulfill the order.
- Ship Date field – Used to indicate the date when the action was performed.
- Shipping Address information – Shows the shipping address associated with the order.
- Package X column – Indicates the package number (corresponds to Number of Packages list) details that you are currently viewing.
- Tracking Number field – Used to enter the tracking number for the shipping carrier.
- Shipping Carrier list – Used to select a shipping carrier for the package.
- Shipping Cost field and currency list – Used to indicate the fulfiller's (your) shipping cost for the package.
- Packing Slip Notes field – Used to enter any special notes or instructions for the package.
- Part Number column – Shows the fulfiller's part number for the product.
- Ordered column – Shows the quantity of the product ordered.
- Remaining column – Shows how many of the quantity ordered have yet to be fulfilled.
- Message column – Shows the current status of the product. The following outlines the most common messages that can appear:
- Pending Fulfillment – Item is waiting to ship.
- Backordered – All items in the order are on backorder. If only one item is on backorder, "backordered" will not appear in the message column because there are still fulfillment tasks that can be done with the remaining (non-backordered) items.
- Fulfiller Indicated SKU-Error Event – Error occurred because the SKU submitted with the order did not match to any SKU listed for products available for fulfillment.
- Package X Quantity column – Used to indicate how many of the ordered quantity (that are remaining to be fulfilled) that you are acting upon today.
The Quick Submit area is where you select the action you want to take on items in the order (some items or all items).
- Mark All Line Items list – Used to select the action you want to take for the quantity of products you entered in Package X Quantity column (#14).
15b. Error Code list – Appears when you select Error in Mark All Line Items and used to indicate the specific error you want to process. If items have different errors you must process each error type individually. The following outlines the errors you can select and indicates when you should use those errors.
- Discontinued SKU – Used when the SKU/Part Number for the item is no longer in use. The SKU may have existed in the past but is no longer associated with an active product in the inventory.
- Inactive SKU – Used when the SKU/Part Number has been made inactive, perhaps because sales of the product are currently on hold or temporarily not being fulfilled.
- Invalid SKU – Used when the SKU/Part Number is invalid. It has not existed before and nothing in the current inventory matches the SKU/Part Number.
- Ship To Address Error – Used when the shipping address provided with the order is either invalid or some other error exists with the address itself.
- Shipping Method Error – Used when the shipping method for the order cannot be used, either because the shipping vendor does not deliver to the area/address or because it cannot handle the packages, or some other reason with the shipping method itself.
- Other – Used when the error does not match any of the types listed above.
- Part Number column – Shows the fulfiller's part number for the product.
- Product Name column – Shows the name for the product.
- Quantity column – Shows the quantity ordered and the quantity you will need to ship in the package to complete the order.
- Per Item Cost column and fields – Used to indicate the fulfiller's (your) cost for the product.
The Fulfillment Status Tab
The Fulfillment Status tab is where you can view details about actions you have already taken on the order (shipped, canceled, backordered, errored).
- Shipped Items – Shows those products that have been shipped for the order.
- Backordered Items – Shows those items that have been placed on backorder. Only those items currently backordered will appear here; items that were on backorder but are now in stock do not appear here.
- Canceled Items – Shows those items that have been canceled from the order.
- Errors – Shows those items that have (or did have) errors. This area will update every time the page loads to show the latest information about the error(s). When the Status of an error is "open" it means that the fulfiller (you) cannot take action on those items until the error has been fixed (by Digital River) and the error status set to "closed." Once an error has been closed, the fulfiller (you) can take further action on the product (ship or cancel).
Related Topics