How to log the shopper's request to remove personally identifiable information (PII)

The Request Removal of Personal Information feature allows a CSR to log a customer's request to remove personally identifiable information (PII) from the system. PII is any information that you could use to uniquely identify, contact, or locate a single person.

This feature does not delete any PII from the system. It does not alter the state of a subscription. The shopper must send the request to remove their personal information to privacy@digitalriver.com. Their request must include the order ID and some personal information to verify their identity.

Required Role: Customer Service Representative (CSR)A user role that provides the user access to most of the Customer Service features. Search this file for the "user role definitions" topic for more information. or PII Removal ManagerA user role that provides access to the Request Removal of Personal Info feature. Search this file for the "user role definitions" topic for more information.

1. From the Order Summary page or Shopper Details page, click Request Removal of Personal Info. The Remove Personal Identifiable Information dialog appears.

2. Click Yes. The following messages appear, including the date when the request was last logged:

   

   You can view the shopper's request to remove their PII and the date when the request was last log on the Order Summary page or the Shopper Details page. The shopper will receive an email notification stating that Customer Service received and processed their request.