Configuring Site Settings: Help Pages

The Help Pages settings determine what kind of help information is available to a shopper on your site. Changes you make in this section may take up to 2 hours to be visible on your site.

Who Can View or Edit This Setting

Your ability to view or edit a specific site setting varies as follows:

The ability to view or edit a setting depends on the template used by the currently selected site, the type of user you are (internal Digital River user, or client user), and the user roles you have.
Some users can view a setting but not change it, and some users cannot see a setting at all. Some users can both view and edit a setting.

The table below outlines who can view or edit this setting. Find the template used by your currently selected site (you can see the template name at the top of the Configure Site Settings page) and then find your user type. Use the table to determine whether you can view or edit a configuration setting. Keep in mind that the type of user required to view or edit the setting.

Note: Disinherited means that your site no longer uses the template on which the site was built because one or more pages have since been customized. Therefore, the site no longer inherits the features and functionality of the original template.

Template	User Type	Visible?	Editable?
Headwater	External	No	No
Headwater	Internal	No	No
Delta/Eddy	External	Yes	Yes
Delta/Eddy	Internal	Yes	Yes
Rivulet	External	No	No
Rivulet	Internal	No	No
Disinherited	External	Yes	No
Disinherited	Internal	Yes	Yes

Required Role: Content ManagerA user role that provides access to various Store Builder features including themes and styles, links, files, compare pages, and Backup Media configurations. Search this file for the "user role definitions" topic for more information.orinternal userRefers to an internal, Digital River user of the Command Console. Internal users have access to features or settings that clients do not, usually because the feature or setting could really affect commerce on the store or is complicated to set up or manage.

About the Help Pages Setting

The picture below shows the Help Pages setting area of site settings. The information below the picture defines these settings and what happens if you set them or how to configure them for your store.

Display:

Select the Backup CD FAQs option if you want a shopper to be able to view the Frequently Asked Questions (FAQs) that relate to backup CDs.
Select the Extended Download Service (EDS) FAQs option if you want a shopper to be able to view the Frequently Asked Questions (FAQs) that relate to the Extended Download Service (EDS).

Display:

Select Physical Delivery FAQs, if you want a shopper to be able to view help information on physical shipment.
Select Download Delivery FAQs, if you want a shopper to be able to view help information on digital delivery.
Select Physical and Download Delivery FAQs, if you want a shopper to be able to view help information on orders that combine digital delivery with a physical shipment. For example, a shopper buys the physical software CD and also chooses to select digital delivery.