Using the Post Log

The Post Log displays detailed information specific to each SocialStream post. You can also repost or delete posts as needed.

Viewing the Post Log

Required Role: Merchandising ManagerA user role that provides access to various merchandising features, including offers and tracking programs. Search this file for the "user role definitions" topic for more information.orSocialStream ManagerA user role that provides access to SocialStream. Search this file for the "user role definitions" topic for more information.

1. On the Marketing menu, select SocialStream, and click Dashboard. The SocialStream Dashboard appears.
2. Click the Post Log tab to view the Post Log.

Note: The Post Log displays only SocialStream posts. For example, if a client who has posted to a social media channel via the SocialStream mechanism also posts to the same social media channel directly, the Post Log will not display the direct posts.

• When – Shows the time the message was posted.
• Status – Shows message status. The possible statuses are:

• Posted – The message was successfully posted to social media channel.
• Pending – The system is waiting for the service.
• Failed – The message was not successfully posted. Failure could indicate that either social media channel was down or SocialStream was not authorized.
• Deleted – The message has been removed.

• Account – Shows which social media channel the message was posted.
• Post – Shows the message content.
• Posted By – Shows the user that posted the message.

• Clicks – Shows the number of times the post has been clicked.
• Sales – Shows the gross sales associated with the post.

Note: If a message was posted to multiple social media channels or different accounts within the same social media channel, it appears in a separate line for each channel or account.

Reposting a Message

You can repost previous messages from the Post Log. When a message is reposted, the statistics gathered on the post will include both the original post and any reposts.

 To repost a message:

Required Role: SocialStream ManagerA user role that provides access to SocialStream. Search this file for the "user role definitions" topic for more information.

1. On the Marketing menu, select SocialStream, and click Dashboard. The SocialStream Dashboard appears.
2. Click the Post Log tab to view the Post Log.
3. Select the message(s) you want to repost and click Repost. The reposted message will appear at the top of the Post Log list.

Deleting a Message

You can delete messages from within the Post Log. Deleting a message removes it from the social media channel to which it was posted. To delete a message posted to multiple accounts, follow these steps for each occurrence of the message in the Post Log.

 To repost a message:

Required Role: SocialStream ManagerA user role that provides access to SocialStream. Search this file for the "user role definitions" topic for more information.

1. On the Marketing menu, select SocialStream, and click Dashboard. The SocialStream Dashboard appears.
2. Click the Post Log tab to view the Post Log.
3. Select the message(s) you want to delete and click Delete. The deleted message will appear at the top of the Post Log list with a Status of Deleted.

 

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