Configuring the Escalation Form

To learn how to submit an escalation, see .

To configure the escalation form:

1. On the Administration menu, select Company, and click Configure Escalation Form. The Configure Escalation Form appears.
2. To add a new priority to the form:
   1. Click Create Priority in the taskbar. The Create Priority page appears.
   2. In the Name field, enter a name for the priority.
   3. In the Email Address field, enter the email address associated with the priority.
   4. Click Save when you are done to create the new priority. You are returned to the main Configure Escalation Form page
3. To add a new region to the form:
   1. Click Create Region in the taskbar. The Create Region page appears.
   2. In the Name field, enter the name of the region you want to add to the escalation form.
   3. Click Save when you are done to create the new region. You are returned to the main Configure Escalation Form page.
4. To edit an existing priority or region, click on the name of the item you want to edit. On the page that appears, edit the region or priority and click Save when you are done.
5. To delete a priority or region, select the region or priority you want to delete and click the appropriate Delete button.

 

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