Submitting Escalations

To submit an escalation:

1. On the Customer Service menu, select Tools, and click Submit Escalation. The Submit Escalation page appears.
2. From the Priority and Region lists, select the priority level for the escalation and the region. To learn now to configure what appears in these lists, see Configuring the Escalation Form.
3. Fill out as many of the remaining fields as you can.
   • In the Reply Email Address field, you may need to edit or enter the email address where replies about the escalation should be sent.
   • In the DR Issue field, enter a detailed account of the issue requiring assistance.
4. When you are ready to submit the escalation, click Submit.

 

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