If a shopper calls Customer Service to cancel the automatic billing for their subscription, you can use a Site Setting to have a special window appear that prompts the Customer Service Representative to offer the shopper a free extension if they keep the automatic billing for their subscription.
If the customer accepts the offer, the auto renew is not canceled and the extension is added to the current subscription period. Using this option will help you retain more automatic renewal subscription customers, thus insuring that renewal revenue for months to come.
To enable Customer Service Saves for on your site, see Customer Service Save.
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