Your subscription shoppers can choose to increase or decrease the quantity of their subscription using the self-service subscription options, or by calling Customer Service. For example, a shopper has purchased three licenses to a product and wants to increase the number of those licenses to five.
There are some limitations on the types of subscriptions can be increased or decreased:
- Cannot be used on physical subscription products.
- Subscriptions must be set to be activated on purchase date.
When a shopper increases or decreases the quantity of their subscription, the subscription term (or "recurrence") does not change. When the subscription renews it will renew at the new quantity level.
How Pricing Works
If a shopper increases the quantity of their subscription they are charged a pro-rated price for the increase in quantity for the remainder of the current subscription period. For example, a shopper purchases a yearly subscription and three months into the subscription term increases the quantity on that subscription. The shopper will be charged a pro-rated price (using the initial subscription price, not the renewal price) for the nine months remaining on the subscription term.
Shoppers who decrease their subscription do not get a refund on their current subscription term.
How Prorating is Calculated
A prorated price is calculated using the daily list price and the days remaining in the subscription term.
Prorating Pricing Example:
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Formulas:
- Daily price = product list price/product duration in days
- Remaining days = subscription expiration date - today's date
- Total price = daily price * remaining days * number of increase in quantity
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